Returns & Exchanges

At Mitchell and Son, we take pride in the quality of our gourmet food products and want you to be completely satisfied with every purchase. If your order arrives damaged or does not meet our high standards, our simple return process ensures a quick resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team within 48 hours of delivery with your order number and photos of any damaged or incorrect items.

• 2.
  Receive Authorization

  Our team will review your request and issue a Return Merchandise Authorization (RMA) number along with a prepaid shipping label for eligible returns.

• 3.
  Package Your Item

  Securely pack the items in their original packaging to prevent further damage during transit and include the RMA slip inside the box.

• 4.
  Refund Processing

  Once we receive and inspect your return at our warehouse, we will issue a full refund or send a replacement within 5 to 7 business days.